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ACE你的跨部門合作

 文章來源:久久影院企管 時間:2019-07-02 16:26
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ACE你的跨部門合作
破除冰山隔閡,融合各方力量,讓協作順暢
課程時間:2019年8月27-18日 上海 
課程費用:4980元/人(含教材,午餐及茶點)
誰來參加?                                                                                                                                                  
* 各級管理人員                                                                                                                                            
* 高潛員工                                                                                                                                                   
* 課程時長                                                                                                                                                  
2天(13小時)                                                                                                                                           
有何收獲?課程時長                                                                                                                                    
* 理解跨部門協作的意義                                                                                                                              
* 理清跨部門協作的障礙                                                                                                                              
* 通過打造協作的文化氛圍鼓勵員工主動進行跨部門溝通                                                                             
* 從雙贏的角度考慮跨部門溝通中碰到的難題                                                                                              
* 能換位思考,以適應他人的溝通方式高效溝通                                                                                           
* 具有跨部門溝通與協作的實踐經曆                                                                                                            
為何參加?                                                                                                                                                  
  企業在不斷發展壯大的過程中,部門間強調各自的利益,而出現互相推諉扯皮、對立拆台等現象。跨部門協作的項目往往不能很好地推進,浪費公司的資源。                                                                                                     
  本課程針對跨部門溝通問題的調研結果理出了跨部門溝通的障礙,並從文化、信任、雙贏和溝通的角度讓學員們理解麵臨的調整並提升自己的能力以達成組織的目標。                                                                                       
                                                                                                                                                                 
課程大綱                                                                                                                                                      
課程導入:                                                                                                                                                  
* 本課程的學習目標和學習規則                                                                                                                   
* 角色扮演:優秀員工的提前解約!                                                                                                            
                                                                                                                                                                 
第一模塊:認識跨部門溝通                                                                                                                          
* 跨部門溝通對我意味著…                                                                                                                           
* 跨部門溝通的目標                                                                                                                                     
* 跨部門溝通的障礙                                                                                                                                     
* 個人練習:你願意和ta共事嗎?                                                                                                              
* ACETM人際溝通模型,用溝通增強影響力。                                                                                            
                                                                                                                                                                 
第二模塊:跨部門溝通心態-A                                                                                                                      
* ACETM人際溝通模型之心態篇                                                                                                                 
> 雙贏:無雙贏,不合作。                                                                                                                         
> 開放:我可能是錯的。                                                                                                                             
> 信任:一切長期關係的基礎。                                                                                                                  
* 個人練習:人物畫像,確定我的溝通對象。                                                                                              
* 角色扮演:請你了解“我”!                                                                                                                   
                                                                                                                                                                 
第三模塊:跨部門溝通認知-C                                                                                                                      
* ACETM人際溝通模型之認知篇                                                                                                                 
> 風格:TTI-DISC行為風格測評                                                                                                                 
> 感受:雙方的情緒體驗                                                                                                                             
> 需求:組織職能需求探詢                                                                                                                         
* 小組練習:行為風格分析                                                                                                                          
* 角色扮演:穿上我的運動衫                                                                                                                       
                                                                                                                                                                 
第四模塊:溝通溝通六步法-E                                                                                                                      
* STEP1-確立溝通目標                                                                                                                                 
> 溝通目標分析的五個維度                                                                                                                         
> 擬定溝通目標計劃表                                                                                                                                
* STEP2-開啟安全談話                                                                                                                                 
> 封閉、不安全的溝通隱患                                                                                                                         
> 營造並維護輕鬆的談話氛圍                                                                                                                      
> 情景練習:我有一個壞習慣                                                                                                                      
* STEP3-聆聽對方需求                                                                                                                                 
> 提問、聆聽與反饋                                                                                                                                    
> 小組練習:探詢真實需求                                                                                                                         
* STEP4-表達我方需求                                                                                                                                 
> 堅定直率表達主張                                                                                                                                    
> 小組練習:聚焦共識區                                                                                                                             
* STEP5-擺脫衝突漩渦                                                                                                                                 
> 衝突漩渦中的鬧劇                                                                                                                                    
> 識別情緒三角,擺脫衝突陷阱                                                                                                                  
> 情景練習:化險為夷,推進交流                                                                                                               
* STEP6-尋求雙贏方案                                                                                                                                 
> 求同存異找方案                                                                                                                                       
> 確立行動計劃                                                                                                                                           
                                                                                                                                                                 
第五模塊:綜合練習                                                                                                                                    
* 課程複習與總結                                                                                                                                        
* 角色扮演:當我再次遇到ta…                                                                                                                   
* 個人行動計劃                                                                                                                                            
                                                                                                                                                                 
相關課程                                                                                                                                                      
  ACETM你的職場溝通:幫助職場新鮮人,掌握順暢溝通技能。                                                            
ACETM你的管理溝通:幫助團隊負責人,用溝通提升管理成效。
 
講師介紹:
鄔嵐
上海財經大學人力資源管理學士;曾任:某國際五百強電子製造集團大中華區培訓經理(7年)、某國內知名培訓顧問公司培訓講師及市場部經理(7年)、擅長領域:人才發展培訓項目運營推廣,結合勝任力模型,規劃、統籌、推行組織管理人才培養項目;從實踐運用角度設計和開發職場實用課程,包括溝通,表達與呈現,PPT設計,工作效率提升等係列課程; 授課風格條理清晰、輕鬆愉快,且控場能力強,善於聆聽學員的想法,關切學員的感受,特別注重學員對學習的理解和投入,強調培訓內容的實踐與落地,能夠根據客戶實際需要靈活調整課程結構、定製案例,張馳有度。
 
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