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360度管理溝通

 文章來源:久久影院企管 時間:2019-07-15 11:01
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360度管理溝通
360度溝通的技術與藝術,令你遊刃有餘
課程時間:2019年 8月13-14日上海   
課程費用:4980元/人(含教材,午餐及茶點)
                                                                                                                                                                                                   
誰來參加?                                                                                                                                                                                                               
* 企業部門經理、主管                                                                                                                                                                                                                      
* 總監、事業部負責人                                                                                                                                                                                                                     
* 副總經理                                                                                                                                                                                                              
課程時長                                                                                                                                                                                        
* 2天(14小時)                                                                                                                                                                                                    
有何收獲?                                                                                                                                                                                                              
* 掌握有效溝通基本原理;跨越有效溝通障礙,透視良好人際關係建立                                                                                                                                                   
* 係統介紹管理溝通中的信息傳遞、理解技能與策略                                                                                                     
* 剖析自己和他人溝通風格及特點,並且實戰應用                                                                                                      
* 如何進行向上、向下有效的溝通技能                                                                                                                     
* 認知和掌握跨部門溝通渠道及策略                                                                                                                        
* 如何在管理談判中應用策略分析法突破談判障礙                                                                                                      
* 擔任有下屬有上司有平級工作夥伴的工作
                                                        
先決條件?                                                                                                                                                                                                              
* 之前需要對溝通有基礎認知                                                                                                    
為何參加?                                                                                                                                                                                                              
本課程以講授、演練、討論等多種教學活動,找到溝通問題的本質,學會如何在溝通中傾聽與理解,如何通過表達和提問有效影響對方,如何避免非理性溝通,建立情商與人際關係及提供上下級和跨部門溝通的對策。
                                                                                                                                                                                                   
課程大綱                                                                                                                                                                                        
第一模塊:跨越有效溝通的障礙                                                                                                                               
* 案例故事:三個有趣故事的溝通警示                                                                                                                     
> 不"會"溝通我們會"死"的很慘!                                                                                                                            
* 我們真的了解溝通嗎                                                                                                                                                                                                                      
> 溝通 VS職業生存與發展                                                                                                                                                                                                               
> 有效溝通模型                                                                                                                                                                                                      
* 當問題出現時,反思自我還是歸罪他人?                                                                                                                                                                                             
> 影響溝通的8種個人障礙分析                                                                                                                                                                                                       
> 影響溝通的5種組織障礙分析                                                                                                                                                                                                       
> 實戰應用:溝通漏鬥原理解析及"2個假設"實戰應用                                                                                                  
* 主動溝通與建立良好"人際關係"                                                                                                                            
> 人際關係建立與發展4階段                                                                                                                                                                                                          
> 人際關係狀態與相互作用水平                                                                                                                              
> 喬哈裏窗:主動溝通與"自我暴露"程度                                                                                                                 
> 如何進行有效的"人際互動"                                                                                                                                                                                                           
第二模塊:玩轉管理溝通的"魔方"                                                                                                                            
* 管理溝通全透析                                                                                                                                                                                                    
> 管理過程與溝通的關係                                                                                                                                                                                                                 
> 管理溝通的5個層麵和4種類型                                                                                                                            
> 管理溝通的3種重要錯誤                                                                                                                                                                                                              
> 現場測試:你是否為獨裁型領導?                                                                                                                       
* 管理溝通中的信息傳遞策略                                                                                                                                                                                                           
> 實戰演練:成功說話的6大核心要訣                                                                                                                    
> 案例分析:有效麵談6大障礙和促成麵談的7大思考                                                                                                
* 管理溝通中的理解信息的策略                                                                                                                                
> 有效傾聽7大障礙與6個原則                                                                                                                                                                                                        
> 4種提問的技巧及合理應用                                                                                                                                                                                                            
> 實戰演練:非語言溝通技能與策略                                                                                                                         
第三模塊:溝通風格與曲線溝通                                                                                                                               
* 案例故事:四個死囚的別樣風格                                                                                                                            
> 不同的風格決定了不同的想法和做法                                                                                                                    
> 了解自我,看懂他人,溝通風格現場測試                                                                                                                
> 四種類型溝通風格特點                                                                                                                                                                                                                 
* 『見"人"說人話,見"鬼"說鬼話』的溝通藝術                                                                                                           
> 正確的溝通方子,方能邁向通暢                                                                                                                            
> 如何有效識別溝通對方及差異化溝通的要訣                                                                                                              
* "情境同一"原理解析及實戰應用                                                                                                                              
> 正確理解情境同一在有效溝通中的作用                                                                                                                
> 案例視頻分析:創造兩種情境來化解溝通中的衝突                                                                                                                 
> 情境同一如何尋找共識的5大途徑                                                                                                                        
> 案例視頻分析:聽完這個樂章吧!                                                                                                                                   
* 懂得給與麵子,方能贏得麵子                                                                                                                                        
> 什麽是曲線溝通?                                                                                                                                                                                               
> 曲線溝通的原因和優缺點                                                                                                                                                                                                              
> 曲線溝通在實際工作中的合理應用                                                                                                                                                                                                      
第四模塊:管理溝通方向與技能                                                                                                                                 
* 贏得上司,方能贏得空間                                                                                                                                                                                                               
> 用放大鏡全方位透析你的上司                                                                                                                              
> 與上司溝通的5大核心內容解析                                                                                                                            
> 向上司請示匯報5大程序和3個基本態度                                                                                                             
> 案例研討:說服上司的要訣與技能                                                                                                                       
> "洋蔥模型"在上司溝通中的有效應用                                                                                                                       
> 贏得上司器重的4個要訣。                                                                                                                                                                                                          
> 問題與解答:與上司溝通學員問題案例分析交流。                                                                                                                     
* 贏得下屬,才能贏得業績                                                                                                                                                                                                               
> 與下屬有效溝通的八個維度解析                                                                                                                             
> 案例視頻:我有權對你下指令                                                                                                                              
> 如何讓你的指令更有效地執行                                                                                                                                 
> 讚美與批評下屬的方式與時機                                                                                                                                 
> 有效激勵,幫助下屬達成目標                                                                                                                              
> 案例視頻:如何成為合格的領導者                                                                                                                       
* 如何突破與"難纏員工"的溝通障礙                                                                                                                         
> 怎樣與90後員工進行有效溝通                                                                                                                            
> 怎樣與年長且資曆深員工進行有效溝通                                                                                                                
第五模塊:跨部門溝通渠道與策略                                                                                                                            
* 分析研討:部門間埋怨和扯皮的背後是什麽?                                                                                                           
> 部門間溝通與協作問題現象及原因分析                                                                                                                  
* 部門間的溝通協作,製度為先還是境界為先                                                                                                                
> 正確認知部門間溝通與協作的基礎和關鍵點                                                                                                              
> 如何認知和熟悉協作部門的工作內容?                                                                                                                
> 怎樣讓他部門目標變成本部門目標                                                                                                                       
* 沒有合理的溝通渠道,就不可能有通暢的溝通                                                                                                          
> 有效建立跨部門間正式溝通渠道與非正式溝通渠道                                                                                                     
> 跨部門溝通策略:掌握各自部門特點及溝通雙方特點                                                                                                  
* 如何進行高效的跨部門會議?                                                                                                                               
> 跨部門會議常見的9大問題分析                                                                                                                           
> 高效跨部門會議的應對對策                                                                                                                                                                                                          
* 如何贏得旁部門和愉快溝通協作                                                                                                                            
> 如何贏得同級同事配合的9大原則                                                                                                                       
> 同級間產生矛盾的12種原因及化解矛盾的8大建議                                                                                                
第六模塊:管理談判溝通與策略分析法                                                                                                                        
* 管理工作中談判溝通的本質和影響因素                                                                                                                   
> 如何理解談判溝通                                                                                                                                                                                               
> 管理與談判的關係                                                                                                                                                                                               
> 影響談判溝通的因素                                                                                                                                                                                                                     
> 有效確定你的LAO及MSO                                                                                                                                                                                                           
* "洋蔥模型"在談判溝通中的實操應用                                                                                                                       
> 實戰演練:這次談判該如何進行?                                                                                                                       
> 洋蔥模型各層要素詳細剖析                                                                                                                                                                                                          
> 合理選擇六大談判核心策略                                                                                                                                                                                                          
* "方"與"圓"的溝通藝術                                                                                                                                                                                                                    
> 如何讓管理更順暢,如何讓溝通更有效                                                                                                                                                                                                             
相關課程                                                                                                                                                                                        
* 作為管理者你可能還會對《跨部門溝通與協作》、《中層管理能力提升》感興趣                                                              
* 想要在管理溝通上更進一步,你可能需要學習《引導技術成就高效會議》《團隊修煉之-高效開會》           
講師簡介                                                                                                                                                                                        
楊 先生                                                                                                                                                                                         
* 背景經曆                                                                                                                                                                                                                                      
* 上海交通大學客座教授                                                                                                                                                                                                                  
* 美國 ICQAC高級國際職業培訓師                                                                                                                         
* 2007年度金牌培訓師                                                                                                                                                                                                                     
* 2008年度中國十大最具魅力培訓師                                                                                                                        
* 2011年度上海交大商學教育最受歡迎優秀講師                                                                                                         
* 有20多年在外企、合資企業、國企、私營企業等公司擔任高級主管的工作經曆,曾先後擔任某法資國際集團亞太區總裁助理及多家公司總經理等職
* 擅長領域                                                                                                                                                                                                              
* 《360度管理溝通》--有效提升中層經理團隊溝通力                                                                                                           
* 《打造高效執行力》--有效提升中層經理團隊執行力                                                                                                            
* 《中層經理管理技能訓練》--有效提升中層經理綜合管理技能                                                                                                       
* 《新任經理管理技能訓練》--有效提升新任經理綜合管理技能                                                                                                     
* 服務客戶                                                                                                                                                                                                              
上海交通大學、清華大學、美國輝瑞集團、德國本特勒長瑞汽車係統有限公司、耐世特汽車係統(蘇州)有限公司、雪佛龍菲利普斯化工(中國)有限公司、資生堂(中國)投資有限公司、現代重工(中國)投資有限公司、賽萊默(中國)有限公司、麥格納唐納利(上海)汽車係統有限公司、長安福特馬自達發動機有限公司、立邦塗料、巴斯夫、采埃孚集團、上海電氣電站集團有限公司、聯想控股上海神州數碼有限公司、中建八局、上海石化、光明乳業、江南船廠、吉盛偉邦、上海遠洋運輸公司、綠地商業集團、中國檢驗認證集團等。
* 學員反饋                                                                                                                                                                                                              
*  "楊老師平易近人,授課經驗豐富,舉例生動,關於跨部門溝通的講解幫助我克服了工作上的困難,很感謝他。"
                                                           --李先生(某國內知名機電公司)
* "課程的現場互動設計得很合理,數量也多,讓我們在實踐中得到鍛煉、提升。"                                                                                                                                                                                                                                                        
                                                           --王女士(某國內知名金融公司)
* "老師分享的溝通方法和大量的案例對我工作的啟發很大,讓我重新認識了溝通。"                                                          
                                                           --任女士(某國內知名裝飾公司)

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